Step 1 — Invoke the SCRA 6% interest-rate cap (it is free and powerful)
Before you pay a debt-relief company a dollar, check whether the Servicemembers Civil Relief Act (SCRA) applies to your situation. The SCRA allows a servicemember to cap the interest rate on debts taken on before entering active duty to 6% per year for the duration of active service. On a credit card with a 22% APR, that difference is substantial — and the interest above 6% is forgiven, not deferred.
How to invoke it:
- Write a simple letter to each lender (or call their SCRA line) requesting the rate reduction.
- Include a copy of your military orders establishing your active-duty start date.
- Send it by certified mail and keep a copy. Under the SCRA, the lender must reduce the rate retroactively to your active-duty start date — not just from the day they receive your letter.
- If the lender resists, file a complaint with the CFPB's servicemember office — SCRA violations carry real penalties.
Know the limits: The SCRA cap applies to the servicemember's sole accounts and joint accounts, but not to accounts held solely in a spouse's name. Debts taken on after active duty began are also excluded from the pre-service cap. If your PCS credit-card balances were opened during active duty — common since many PCS moves happen mid-career — the SCRA rate cap does not apply to those cards, and you move to Step 2.
The SCRA also provides other protections worth knowing: it can delay certain court proceedings, limit eviction while on active duty, and add guardrails against repossession. See the Department of Justice SCRA resources for the full list.
Step 2 — Use Military OneSource free financial counseling
Military OneSource provides no-cost financial counseling to active-duty servicemembers, National Guard and Reserve members on title 10 orders, and their families — up to 12 free sessions per issue. A financial counselor there can review your entire picture: PCS-related balances, the SCRA cap, your budget, and which debt route actually fits your situation. They are not trying to sell you anything. You can reach Military OneSource at 1-800-342-9647 or militaryonesource.mil.
Every installation also has a Personal Financial Manager (PFM) or financial readiness program. These counselors specialize in military-specific situations — PCS reimbursement shortfalls, SCRA mechanics, security-clearance implications of unpaid debt — and the appointment costs you nothing. Find yours through your installation's Family Support Center or Airman and Family Readiness Center.
Step 3 — Apply for a relief-society grant or interest-free loan
The military's branch-specific relief societies exist precisely for emergency financial gaps like PCS shortfalls. They provide grants (money you do not repay) and interest-free loans — far better than putting another charge on a credit card. Contact yours before the balance grows further:
- Army Emergency Relief (AER) — army.mil/aer — grants and interest-free loans for soldiers and their families for emergency expenses including PCS-related costs.
- Navy-Marine Corps Relief Society (NMCRS) — nmcrs.org — interest-free loans and grants for Navy and Marine Corps servicemembers and their families.
- Air Force Aid Society (AFAS) — afas.org — emergency assistance grants and loans for Air Force and Space Force personnel.
- Coast Guard Mutual Assistance (CGMA) — cgmahq.org — financial assistance for Coast Guard members and their families.
These programs do not cover every situation, but if you have unreimbursed PCS costs, a double-rent gap, or a household emergency that triggered credit-card spending, a conversation with your relief society counselor is worth the 30 minutes. In many cases a grant covers part of the balance directly, reducing how much you ultimately need to settle or pay off.
Step 4 — Audit what the military actually owed you
A surprising number of military families leave money on the table after a PCS move. Before treating all your card balances as consumer debt to resolve, confirm you have claimed everything you are entitled to:
- MALT (Mileage Allowance in Lieu of Transportation) if you drove your own vehicle
- Per diem for travel days and temporary lodging (TLE at your old duty station, TLA/TLE at the new one)
- Dislocation Allowance (DLA) — a one-time payment to partially offset relocation costs
- Defense Personal Property System (DPS) claims if your household goods were damaged in transit
If you moved in the past 12 months and have not filed all claims, contact your transportation office or Finance office. Recovered reimbursements can pay down card balances faster than any debt program.
Step 5 — Clarify which balances are legally yours
PCS moves often lead to a mix of account types: joint cards the couple opened together, solo cards in the servicemember's name, and — frequently — cards opened solely by the spouse to cover expenses during a period when the servicemember was deployed or in transit. The legal exposure is different for each.
- Joint accounts: Both spouses are equally liable. The SCRA rate cap applies if the servicemember is a co-borrower and the debt predates active duty.
- Servicemember-only accounts: Only the servicemember is liable; SCRA cap may apply to pre-service debt.
- Spouse-only accounts: Only the spouse is legally liable. SCRA does not apply. Community-property states create an exception — in those nine states, debts incurred during marriage can bind both spouses under state law even on solo cards.
This matters because it determines what debt actually needs a paid resolution path. A JAG military legal assistance attorney can sort your specific mix; the consultation is free.
Step 6 — Consider debt settlement for remaining unsecured balances
If you have worked through Steps 1-5 and still carry unsecured credit-card balances you cannot realistically repay in full, debt settlement can reduce the principal you owe. Here is what to understand before enrolling:
- Unsecured debt only: Settlement applies to credit cards, personal loans, and most medical bills. It does not apply to your VA home loan, auto loans, or federal student loans.
- Credit impact: Settlement programs typically involve stopping payments to creditors while you build a settlement fund. Missed payments are reported to the bureaus and your credit score typically drops during the program.
- Taxable forgiven debt: When a creditor forgives $600 or more, they may issue IRS Form 1099-C. That forgiven amount can count as taxable income unless you were insolvent at the time of settlement. Talk to a tax professional before assuming you will or will not owe.
- Not guaranteed: Creditors are not required to accept any settlement offer. Timelines vary and outcomes depend on each individual creditor.
- No upfront fees: Under the federal Telemarketing Sales Rule, legitimate settlement companies cannot charge you before a debt is actually settled. NDR and other reputable firms charge 15-25% of enrolled debt, only as individual debts settle.
For a military audience, two additional considerations matter. If a servicemember holds a security clearance, unpaid collections and a settlement enrolled status may appear in a clearance review. A documented plan to resolve debt is generally viewed more favorably than unaddressed collections — but discuss the specific timing with your command's security officer if clearance is a concern. And if your remaining unsecured balances are under $7,500, a nonprofit debt management plan through an NFCC-affiliated credit counselor is usually cheaper than settlement. Find one at nfcc.org.
If you qualify — $7,500 or more in unsecured debt, genuine hardship, eligible state — a free estimate from National Debt Relief lets you see what settlement might look like for your specific balances without committing to anything.