How the tool decides
The logic mirrors how a good counselor would think it through, in order:
- Tax, student, or business debt route to their own specialists, because they follow different rules than ordinary unsecured debt.
- Protected income with few assets to seize? You may be judgment-proof, and paying a settlement company may not be your best move — so the tool sends you to a nonprofit counselor or a bankruptcy attorney instead of a paid product.
- Can you pay it off in a few years? If yes, a consolidation loan or a nonprofit debt management plan usually beats settlement — no deliberate credit-score damage, no taxable forgiven debt.
- Behind on $7,500+ in unsecured debt and a full payoff isn't realistic? That's where debt settlement has the most upside — with the trade-offs spelled out.
The point is to be honest about when the answer isn't a paid program. Settlement is the right tool for some situations and the wrong one for others; this routes you to the fit, not to whoever pays the most.
What to do with your result
Treat the recommendation as a starting point, not a verdict. If it points to a provider, the next step is a free, no-obligation conversation where they look at your actual creditors and balances and tell you whether you qualify. If it points to a nonprofit or a federal program, that path is usually free or low-cost — start there before paying anyone.